Vendor Protection
Lead Quality Guarantee
We stand behind every lead on our platform. If a lead turns out to be invalid, we'll return your credits — no questions asked.
What's covered
Qualifies for credit-back
- ✓Lead's email address bounces (hard bounce confirmed)
- ✓Lead's phone number is non-existent or disconnected
- ✓Lead was submitted fraudulently (flagged by Jada)
- ✓Duplicate contact already unlocked by you within 30 days — automatic credit-back, no report needed
Does not qualify
- ✕Lead didn't respond to your outreach
- ✕Lead chose a different vendor
- ✕Lead's event was cancelled after you unlocked
- ✕You changed your mind about the lead
🛡️
Automatic protections — no action needed
- Duplicate detection: if you already have this contact unlocked, a second unlock is blocked and credits are returned instantly.
- Cancelled events: if an event is cancelled before you unlock it, the lead is removed from your queue automatically.
How to report an invalid lead
1
Report within 7 days
You have 7 calendar days from the moment you unlock the lead to submit a report.
2
Email us with details
Send your lead ID and a brief reason to contact@eepic.ca. We review every report personally.
3
Credits returned within 2 business days
If your report is approved, credits are returned to your account automatically.
Report to contact@eepic.ca — include your lead ID and a brief description of the issue.
Ready to start unlocking leads?
Browse pre-screened event planners in Vancouver. Credits never expire.
View Credit PacksQuestions? contact@eepic.ca