Privacy Policy

Effective date: February 3, 2025

This Privacy Policy explains how E-EPIC TECHNOLOGIES LTD. (“E-Epic”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information in connection with the E-Epic Events platform, including our website, products, features (such as our AI assistant “Jada”), and related services (collectively, the “Platform”). By using the Platform, you agree to this Policy.

1. Who We Are

E-EPIC TECHNOLOGIES LTD., a company based in British Columbia, Canada. Contact:contact@eepic.ca.

2. Scope & Roles

We operate a marketplace that helps Event Planners discover and connect with Vendors. We act as:

  • Controller of planner and vendor account data, product analytics, marketing preferences, communications, and support.
  • Processor for certain vendor-provided attendee/booking details (if Vendors input third-party personal data into the Platform).

3. How to Access, Export, or Delete Your Data

Until our self-serve tools launch, you can request access, export, correction, or deletion atcontact@eepic.ca. We respond within 30 days.

4. Information We Collect

A. You Provide

  • Account details (name, email, password hash; phone if provided).
  • Event details (event name, type, date/time, location, guest count, budget, preferences, notes).
  • Vendor business info (brand, services, pricing ranges, address, portfolio, availability).
  • Communications with us (support, feedback, surveys).
  • Marketing choices (newsletter opt-in/opt-out, SMS consent where applicable).

B. Collected Automatically

  • Usage & device data (pages, features used, referral, IP, browser/OS, identifiers).
  • Diagnostics & security logs (crash/bug reports, fraud signals).
  • Cookies/SDKs for essential operation; with consent, analytics/marketing. See Section 9.

C. From Others

  • Payment processors (e.g., Stripe) provide payment status/metadata; we do not store full card numbers.
  • Public sources/partners (business listings, categories, tags) to enrich vendor profiles.

5. How We Use Information

  • Provide and improve the Platform (recommendations, search, messaging, event management).
  • Operate our AI assistant “Jada” to suggest vendors and planning steps.
  • Facilitate connections between planners and vendors; manage “lead unlocks” by vendors.
  • Process payments, credits, and invoices through third parties (e.g., Stripe).
  • Detect, prevent, and respond to fraud, abuse, security incidents, and violations.
  • Provide support; send service notifications and transactional communications.
  • With consent or as permitted by law, send product updates, tips, and marketing.
  • Comply with legal obligations and enforce our Terms.

We do not sell or rent personal data.

6. Legal Bases (EU/UK)

Where GDPR/UK GDPR applies, we rely on:

  • Performance of a contract (providing the Platform/services you request).
  • Legitimate interests (product safety, analytics, product improvement, preventing fraud).
  • Consent (non-essential cookies; marketing emails/SMS where required).
  • Legal obligations (tax, accounting, law enforcement requests).

7. Sharing & Disclosures

  • Service providers (hosting, email/SMS, analytics, payments, customer support) under confidentiality and data-protection terms.
  • Vendors/Planners as needed to facilitate introductions and communications. Planners' direct contact details are only shared with a Vendor after that Vendor unlocks a connection through the Platform.
  • Business transfers (merger, acquisition, financing, or sale of assets).
  • Legal where required by law or to protect rights, safety, and the integrity of the Platform.

8. Data Storage, Security & Retention

  • Hosting: reputable cloud providers located in the United States (with global CDN as applicable).
  • Security: TLS in transit; role-based access; least-privilege; monitoring; vendor due-diligence.

Retention

  • We keep data while your account is active.
  • Upon deletion request, we generally delete within 30 days. Certain records may be retained for up to 6 months for fraud prevention, accounting, or legal purposes.
  • Backups and security logs may persist for up to 12 months and are then purged on a rolling basis.
  • Unsubscribe proof and consent records may be retained as required by anti-spam laws.

9. Cookies & Similar Technologies

We use essential cookies for authentication and core functionality. With consent (where required), we also use analytics cookies to understand product usage and, optionally, marketing cookies to personalize or measure campaigns. You can manage preferences via our banner (when shown) or your browser settings.

10. AI & Automated Assistance

Jada provides suggestions using algorithms and models. We do not make binding decisions about you based solely on automated processing. Humans remain in control of hiring and transactions between planners and vendors.

11. International Transfers

Your information may be processed outside your country (including the United States). Where required, we use appropriate safeguards such as Standard Contractual Clauses.

12. Your Rights

  • Access, correction, deletion, portability (where applicable).
  • Withdraw consent (e.g., marketing) at any time.
  • Lodge a complaint with your local supervisory authority.

To exercise rights, email contact@eepic.ca.

13. SMS/Text Messages

If you opt in to SMS, message/data rates may apply. You can opt out at any time by replying STOP.

14. Children

The Platform is not directed to individuals under 16. If a child's data was provided, contact us for prompt deletion.

15. Do-Not-Track

We currently do not respond to browser “Do-Not-Track” signals.

16. Breach Notification

If a security incident affects your personal data, we will notify you and/or regulators as required by law.

17. Changes

We may update this Policy. Material changes will be notified in-app or by email before they take effect. The “Effective date” above reflects the latest version.

18. Contact

Privacy questions or requests:contact@eepic.ca